Big Big Win Terms and Conditions

Bigbigwin.pro ("Big Big Win", "we", "platform") is an online gaming service operated for users in Bangladesh. These terms and conditions form a legally binding agreement between Big Big Win and registered members ("you", "user").

These terms and conditions take effect the moment you create an account with Big Big Win. By using the platform, you agree to all of these terms. If you do not agree with any of them, please refrain from using the platform.

We reserve the right to update these terms and conditions at any time. Any changes will be notified on the site and the "Last Updated" date will be revised accordingly. Continued use of the platform after an update constitutes acceptance of the new terms.

To open an account with Big Big Win, you must meet the following requirements:

• You must be 18 years of age or older.
• All information provided during registration must be truthful, accurate, and complete.
• Each individual may operate one account only.
• All transactions must be made in your own name using your own payment method.
• Online gaming must not be prohibited by law in the country from which you are accessing the platform.

Verification Process (KYC)

Big Big Win follows a KYC (Know Your Customer) policy. Before processing a withdrawal, or for transactions above a certain threshold, we may request any of the following documents to verify your identity:

• Scanned copy of National ID (NID) or Passport
• Proof of mobile banking account ownership
• Proof of current address (utility bill, bank statement)

The following rules apply to all deposits and withdrawals on Big Big Win and must be strictly observed:

Deposit

• Minimum deposit amount: BDT 200
• Maximum single deposit: BDT 50,000 (without account verification)
• Accepted payment methods: bKash, Nagad, Rocket, VISA, Mastercard, and Crypto
• Deposits are usually credited instantly; bank transfers may take 1–3 business days.
• Depositing using another person's payment method is strictly prohibited.

Withdrawal

• Minimum withdrawal: BDT 500
• Maximum daily withdrawal: BDT 200,000
• Processing time: typically 5–30 minutes; up to 24 hours for complex cases.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Wagering requirements must be met before a bonus balance can be withdrawn.

Big Big Win regularly offers bonuses and promotional deals. Before claiming any offer, please make sure you are familiar with the following terms:

Welcome Bonus

• New members can receive up to 100% bonus on their first deposit.
• Minimum wagering requirement to use a bonus: 30x (bonus amount × 30).
• Bonus balance cannot be withdrawn until the wagering requirement has been met.
• Wagering requirements must be fulfilled within 30 days of the bonus activation date.

Free Spins & Cashback

• Wagering requirements may also apply to winnings from free spins.
• Weekly cashback offers are credited every Monday morning.
• Multiple bonuses cannot be active simultaneously unless otherwise specified.

All games on Big Big Win are operated in accordance with international standards. Our gaming rules are set out below:

• All games use Random Number Generator (RNG) technology. Results are entirely random and cannot be controlled by any party.
• The RTP (Return to Player) rate for each game is listed in the game's info section.
• In Live Casino games, the dealer's decision is final.
• If a game is interrupted due to a technical error, the platform will resume from the last valid state.
• In Sports Betting, if a match result is revised after a bet is placed, the payout will be determined based on the official result.

If you have a dispute regarding a game outcome, please contact our support team. Big Big Win's decision shall be considered final and binding.

The following activities are strictly prohibited on Big Big Win and may result in immediate account suspension:

• Money Laundering: Using the platform for the purpose of money laundering.
• Bonus Abuse: Claiming bonuses through multiple accounts or by providing false information.
• Manipulation: Using software, bots, or any other method to influence game outcomes.
• Collusion: Colluding with other players with the intent to harm others.
• Chargeback Fraud: Filing a chargeback with your bank after making a deposit.
• Account Sharing: Sharing your account with others or using another person's account is not permitted.

Big Big Win reserves the right to temporarily or permanently suspend an account under the following circumstances:

• In the event of a Terms & Conditions violation
• Failure to complete KYC verification or providing false information
• In the case of suspicious financial activity
• At the user's own request (voluntary closure)
• Extended inactivity (more than 12 months)

To voluntarily close your account, please contact the support team. You will have the opportunity to withdraw any eligible balance before the account is closed.

Big Big Win believes gaming is meant for entertainment, not addiction. We care about the mental and financial well-being of every member, which is why responsible gaming is given special emphasis in our terms and conditions.

• Each member can set deposit limits, session limits, and loss limits on their own account.
• Contact our support team to take a temporary break from gaming (cooling-off period).
• For permanent Self-Exclusion, the account can be closed for 6 months or longer.
• No one under the age of 18 is permitted to open an account.

If you are experiencing a gambling problem and need expert help, Responsible Gaming View the page.

At Big Big Win, your personal information is stored and protected with the utmost care. This section of our terms and conditions summarizes our data policy — for full details, Privacy Policy Read the page.

• Information provided during registration is used solely for service delivery and KYC verification.
• Your information will not be sold or shared with any third party except where required by law.
• All data is protected with SSL encryption.
• You may request corrections to or deletion of your account data by contacting our support team.

Big Big Win may update these terms and conditions at any time. Members will be notified of significant changes via email or an on-platform notice in advance.

Dispute Resolution

For any disputes or complaints, please contact our customer support first. If the matter remains unresolved, it will be referred to an independent international arbitration body. In all disputes relating to these terms and conditions, the decision of Big Big Win's governing authority shall be final.

Contact

For any questions regarding the Terms & Conditions, please contact our support team:

• Email: [email protected]
• Live Chat: 24 hours / 7 days
• Response time: typically within 2–4 hours