Big Big Win Privacy Policy

Bigbigwin.pro ("Big Big Win", "we", "the platform") is an online gaming service that places the highest priority on user privacy. This privacy policy document explains what information is collected when you register for an account on Big Big Win and when you use the platform thereafter, how that information is processed, and under what circumstances it may be shared with third parties.

We believe transparency is the foundation of trust. This privacy policy is written in plain language so every user can understand it easily. Our goal is to ensure you remain in control of your personal information.

This policy has been drawn up in accordance with international data protection law and GDPR guidelines. If you do not agree with any part of this policy, please refrain from using the platform.

Big Big Win collects various types of information in order to provide its services. Full details are listed below:

A) Registration Information

Information you provide when opening an account:

• Full name (as it appears on your National ID)
• Date of birth (for age verification)
• Mobile Number & Email Address
• Current Address
• Preferred Currency & Language

B) Identity Verification Information (KYC)

• Scanned copy of National ID (NID) or passport
• Proof of mobile banking account ownership
• Proof of address (utility bill or bank statement)
• Selfie or photo (if required)

C) Transaction Information

• Deposit & Withdrawal History
• Partial payment method details (full card numbers are not stored)
• BKash/Nagad/Rocket Transaction Reference Number

D) Technical Information (Collected Automatically)

• IP Address & Device Information
• Browser Type & Operating System
• Login time and location (city level)
• Gaming Session Data & Betting History
• Cookies & Tracking Technologies (see details below)

Big Big Win uses your information solely for the following purposes. It is never used for any unauthorized purpose:

• Account Management & Verification: To complete registration, verify your identity, and keep your account secure.
• Payment Processing: To securely process deposit and withdrawal transactions and maintain financial records.
• Customer Service: Your complaints, questions, and issues are resolved promptly.
• Security & Fraud Prevention: Detecting suspicious activity, preventing multiple accounts, and stopping money laundering.
• Service Improvement: To analyse user experience and make ongoing improvements to the platform.
• Legal Obligation: To meet regulatory requirements and fulfil legal obligations.
• Bonuses & Promotions: Sending you relevant offers based on your preferences (you can opt out at any time).
• Responsible Gaming: Unusual gaming patterns are detected so timely support can be provided.

Big Big Win shares your information only in very limited circumstances, as outlined in this privacy policy. The table below sets this out clearly.

When Your Information May Be Shared

• Payment Processors: Information required to process transactions with bKash, Nagad, Rocket, or your bank is shared with the relevant provider.
• KYC Partner: With approved verification service providers for identity verification purposes.
• Legal Authorities: In cases involving court orders, government investigations, or other legal obligations.
• Security Investigation: When required to investigate fraud or criminal activity.
• Business Transfer: To the new entity in the event of a company acquisition or merger.

Big Big Win uses cookies and similar technologies on its platform. Cookies are small text files stored in your browser that help enhance your experience.

Types of Cookies

• Essential Cookies: To maintain login sessions and security. Without these, the platform will not function properly.
• Functional Cookies: To remember your language preference, game settings, and personalized experience.
• Analytics Cookies: To understand which sections of the platform are used most. This data is fully anonymised.
• Security Cookies: To prevent fraud and unauthorized access.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the availability of some platform features.

Big Big Win uses industry-leading technology to keep your data safe. This section of our privacy policy explains exactly how well-protected your information is:

• SSL/TLS 256-Bit Encryption: All communications on the website and app are encrypted.
• AES-256 Database Encryption: All stored sensitive data is encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Protection against cyberattacks.
• Regular Security Audits: Regular audits by independent experts.
• Limited Access Policy: Only authorized personnel can access information on a need-to-know basis.
• Data Backup: Secure, encrypted backups are maintained on a regular basis.

Under Big Big Win's privacy policy, you have the following rights regarding your personal information:

• Right to Access: Contact our support team to find out what information we hold about you.
• Right to Rectification: You can request that any inaccurate information be corrected.
• Right to Erasure: You may request that your information be deleted, unless we are required to retain it by law.
• Right to Restrict Processing: You can restrict the use of your data for specific purposes.
• Right to Data Portability: You can request a copy of your information in a machine-readable format.
• Right to Object: You can opt out of marketing communications at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the relevant authority in the event of a data protection breach.

To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request.

Big Big Win is strictly for users aged 18 and above. In line with our privacy policy, we do not knowingly collect personal information from anyone under 18.

If a parent or guardian becomes aware that their minor child has provided information to big big win, please notify our support team immediately. We will promptly close the account and delete all associated data.

Big Big Win reserves the right to update this privacy policy at any time. When changes are made:

• The "Last Updated" date at the top of this page will be revised.
• You will be notified by email or SMS of any significant changes.
• Continued use of the platform after any changes have taken effect will be considered acceptance of the updated policy.
• At least 30 days' notice will be given before any major changes take effect.

To view previous versions of our Privacy Policy, please contact our support team. We retain the last three versions.

For any questions, concerns, or complaints regarding our Privacy Policy, please contact our dedicated Data Privacy Team:

We take all privacy-related complaints seriously and aim to resolve them within 30 days. If you are not satisfied with our resolution, you may escalate your complaint to the relevant international data protection authority.